| Frequently Asked Questions (F.A.Q.) |
FAQ 01: How do I purchase from this online store?
FAQ 02: What are the flags made of? Where are the
flags made?
FAQ 03: How much does delivery cost?
FAQ 04: How long will it take for my order to be
delivered?
FAQ 05: What is G.S.T.?
FAQ 06: I cannot find the flag I require.
FAQ 07: Do you have a shop where we actually can
go and buy a flag or pickup our order?
FAQ 08: How do I attach a flag with eyelets to a
pole or staff.
FAQ 09: I want to buy a few flags, do I get a
discount?
FAQ 10: What does A1 Flags do with the
information I submit?
FAQ 11: Can you make a flag to my own design?
|
|
| FAQ 01: How do I purchase from this
online store? |
|
Answer 01: For detailed instructions including screen shots
click here.
Step One: Select the Flags Find the flags required by using the categories
listings or the search text box. Add flags to the shopping cart by clicking the
[Add_to_Cart] button. This then links you to the 'Shopping Cart' page. There is
a panel which enables you to select the delivery options. Next click on the
button [Proceed_to_Checkout-Details].
Step Two: Checkout The Client Data page will load. Enter the billing details and
shipping details. Click the radio button indicating which method of payment you
want to use. Click the button [Continue_Checkout-Payments]. This links to the
'Client Data Review and Payment Details' page which shows all the details
pertaining to your order. If you selected the Credit Card option, enter your
credit card details. Click the button [Complete_Checkout-Issue_Order_ID] This
links to the final page, 'Order Completed' page. An order number will be
displayed, record this number in case you have any further queries. An email
will also be sent with all the order details. That's it, your flags should be
delivered shortly. This Shopping Cart is simple to use and does all the
calculations automatically. We prefer you to place your orders online as it
makes the processing of your order at our end quicker and easier, because the
invoicing, credit card processing and packing labels are auto generated from
the data you enter. If however, you prefer to use the old fashioned paper order
form or the Shopping Cart does not function on your web browser, click on the
link below, print out the order form, get the relevant details from web page,
enter the details and post/fax to us at the address shown on form.
Paper Order Form
|
|
| FAQ 02: What are the flags made of?
Where are the flags Made?
|
Answer 02 Part A: Polyester material.
All the edges are hemmed with dual stitching, the hoist edge is finished with a
white tape with 2 eyelets.
PLEASE NOTE! These flags are lightweight flags and have a variety of uses:
sporting team support; decorations; marches; occasional
flying on a flagpole***
***These flags are not designed for prolonged flying on flagpoles.
If you need a flag for prolonged flying on a flagpole goto:
http://www.artisanflags.com.au
To attach the flag to a flagpole rope requires 2
snap clips.
Answer 02 Part B: These flags are imported from the Republic of China (Taiwan) |
|
| FAQ 03: How much does delivery cost? |
Answer 03: One large flag delivered anywhere in Australia
will cost $2.30 by Ordinary Post.
Delivery Charges are automatically calculated depending on the total weight of
your order. Delivery is through Australia Post and the delivery charges are
calculated according to the rates shown in the 'Post Charges' booklet published
by Australia Post. A small fee may also be added to cover the costs of
envelopes and the completion of statutory forms. The delivery charges that will
be charged to your order can always be viewed by clicking on the shopping cart
link and then clicking the edit/select button of the Delivery Details . The
Delivery Options window opens and displays the options and costs, simply select
the radio button for the type of delivery required. Australian destinations
have a choice of Ordinary Post or Express Post. International Destinations can
choose from Airmail of Economy Airmail.
Delivery is made during business hours, a specified delivery time cannot be
arranged.
Post Office Box addresses are acceptable. |
|
| FAQ 04: How long will it take for my
order to be delivered? |
Answer 04: All orders on stock items received before 2:00pm
(West. Aust. time) will be dispatched that day. If the item is not in stock you
will receive an email with an anticipated dispatch date. All orders are
dispatched using Australia Post.
Australian orders - Australia Post delivery schedules
click here
International orders - delivery from 3 to 14 days. |
|
| FAQ 05: What is G.S.T.? |
| Answer 05: Goods and Services Tax. All the prices quoted
are in Australian dollars, all products have two prices displayed: (GST
Included) and (No GST). The current GST rate is 10%. Purchases with
destinations outside of Australia are exempt from GST. The shopping cart will
not show a GST Tax component after a destination other than Australia is chosen
in the Billing Details. |
|
| FAQ 06: I cannot find the flag I
require. |
Answer 06: All the flags that we sell are listed in the
database connected to this web site. Sizes and prices are also shown. All the
different flags we sell can be found through the category listings. Also there
is a Search Text Box shown at the top of each page which will search the flag
database. If these two options do not show the flag that you require, then we
do not stock it. There are two main reasons why we might not stock it:
--The flag is a registered design or copyright. Flags which fall into this
category are the Olympic, Aboriginal and most Sporting Clubs.
--The manufacturers do not believe there is sufficient demand to justify the
manufacturing costs. Flags are normally screen printed in large numbers.
|
|
| FAQ 07: Do you have a shop where we
actually can go and buy a flag or pickup our order?
|
| Answer 07: No. The business model A1 flags has adopted is
to focus only on internet sales. This avoids the necessity of having to lease
showrooms and engage sales staff. This keeps our costs low and enables us to
offer the low prices you see on our web site.
|
|
| FAQ 08: How do I attach a flag with
eyelets to a pole or staff. |
| Answer 08: For instructions and diagrams
click here. |
|
| FAQ 09: I want to buy a few flags, do
I get a discount? |
Answer 09: Yes.
|
Discounts Now Apply |
| Purchase Total |
Discount % |
| $0 - $75 |
0% |
| $76 - $199 |
10% |
| $200 - $299 |
15% |
| $300 or more |
20% |
|
|
| FAQ 10: What does A1 Flags do with
the information I submit? |
Answer 10: In short, we do not distribute any of the
details you provide in the ordering process to any other organisation, except
those organisations that play a direct role in the order process, specifically
those organisations that authorise credit card payments and Australia Post or
other delivery agents. When information is provided to these organisations only
that information required to perform the service is provided.
The following is a brief summary of what occurs to the information you provide
when placing an order with A1 Flags, assuming payment by credit card.
After clicking on the button [Complete Checkout-Issue Order ID] the information
is saved in a password protected SQL database. The credit card number is
further secured by applying an encryption algorithm. Email containing the order
details and addresses are sent to the sales team at A1 Flags and the customer.
The email contain only the last 4 digits of the credit card number. When an
order email is received at A1 Flags we then access the database using purpose
written software that accesses the database and retrieves the information,
including the credit card information. the credit card details are then sent to
a credit card approving authority using an encrypted SSL connection. The credit
card information is never stored in any computer based database at A1 Flags.
After a period of approximately 12 weeks all the data pertaining to an order is
deleted from the SQL database.
|
|
| FAQ 11: Can you make a flag to my own
design? |
| Answer 11: No, we do not offer this service. The flags sold
by A1 Flags are mass produced with production runs of 500 flags or more. The
correct terminology for "My own design flag" is "House flag". |
|
| page updated: 21 February 2006 |